I stepped out this morning and discovered the white foam perishables container on my step. Already -they've arrived. I hadn't informed the Sunset produce representative who contacted me that I had blogged about the episode after I lodged a complaint that their peppers tasted like mothballs. Poor form? Maybe, so I won't be able to relay our exact conversation, but I think I can deliver the gist.
First contact was the rather stiff, corporate kind. The rep called it an 'off-flavor' and appreciated that it was brought to their attention. They wanted to have my number for a phone conversation and the original packaging. I couldn't deliver either, so I forwarded the rep a hi-res photo of the package that I used for the last blog post.
Sunset Inc.'s style of communication became a bit more conversational after I sent them the image. Afterward, I was told they were able to get any important information needed from it so that they could do a 'full product trace.' They did believe the incident was 'isolated,' however, they would be contacting the grower to ensure that 'best practices' were 'occurring at the farm level.' They assured me that no other complaints of this kind had been filed.
To 'reaffirm my confidence' in their product, they politely asked if they could have my address so that they could send me a complimentary package of Ancient Sweets. I cannot say enough how much that name gets under my skin, but still I said yes. There was no way they were going to send me another mothballed pepper. In fact, they probably have a locker full of the biggest, cleanest, sweetest, bestest long red peppers just for this type of problem. I placed the quarter at the bottom so you could see how large these peppers are. Incidentally, this new bag of peppers was grown in Mexico, not Nicaragua, as my original package had shown.
In the final communication the representative thanked me for 'allowing them to show their gratitude' and apologized for the 'inconvenience' and 'off-flavor.' Their 'Procurement Team' had been in contact with the grower yet found nothing outstanding that would lead to that taste. New peppers are just about out the door of their 'facility' and I should expect them shortly. And the last sentence from the last email regarding my mothballed peppers:
'As a reminder, always wash your produce with cool potable water before consuming.'